Privacy Policy

Introduction

Welcome to VisaOffice,
We are committed to protecting your privacy and handling your personal data in a lawful, transparent, and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our website and services.

This policy applies to all visitors, clients, and users of visaoffice, including any related services, consultations, and communications. By using our website, you agree to the practices described in this Privacy Policy.

Users Under the Age of 18

Our services are intended for adults and professional users only. We do not knowingly collect personal data from individuals under the age of 18.
If you are under 18, please do not use this website or submit personal information to us.

Users Located in the United Kingdom and European Economic Area (EEA)

Collection of Personal Data

Personal data means any information that can identify you directly or indirectly. We may collect personal data in the following ways:

Enquiry and Consultation Forms

• Full name

• Email address

• Phone or WhatsApp number

• Country of residence

• Visa type of interest

• Enquiry details

Visa Support & Service Requests

• Passport and nationality details (when required)

• Employment, education, or business information relevant to visa eligibility

• Supporting information provided voluntarily during consultations

Direct Communication

• Information you provide when contacting us via email, phone, WhatsApp, or online chat

Purpose of Processing Personal Data

We collect and use personal data for the following purposes:

• To respond to visa enquiries and consultation requests

• To assess eligibility and provide visa-related guidance

• To communicate about services, appointments, or application support

• To deliver immigration and visa assistance services

• To improve our website, service quality, and user experience

• To meet legal, regulatory, and compliance obligations

Legal Basis for Processing

We process personal data based on one or more of the following lawful grounds:

• Your consent, where applicable

• Performance of a contract or pre-contractual steps

• Our legitimate interests in providing professional visa services

• Compliance with legal or regulatory obligations

You may withdraw your consent at any time by contacting us.

Who Has Access to Your Data

Access to personal data is restricted to:

• Authorised VisaOffice.online staff and consultants

• Trusted service providers supporting website, CRM, or communication tools

• Government or regulatory authorities where legally required

All third parties are required to maintain confidentiality and comply with data protection laws.

Cookies and Website Technologies

We use cookies and similar technologies to improve website functionality and performance. These help us to:

• Analyse visitor behaviour and website traffic

• Improve usability and navigation

• Maintain security and technical stability

You can manage or disable cookies through your browser settings. Some features may not function correctly if cookies are disabled.

Your Data Rights (UK GDPR)

We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law.

You have the right to:

• Be informed about how your data is used

• Access personal data we hold about you

• Request correction or deletion of your data

• Restrict or object to processing

• Request data portability

To exercise any of these rights, please contact us using the details below.

Data Storage and Transfers

Personal data is processed and stored securely. Where third-party service providers are involved, appropriate safeguards are in place to ensure data protection standards are met, including UK GDPR compliance.

Users Located Outside the UK and EEA

Website Visitors

We may collect non-personal information such as browser type, device information, referring pages, and visit timestamps. This data helps us improve website performance and user experience.

Voluntary Information

Personal data is collected only when you voluntarily provide it through enquiry forms or direct communication. You may choose not to provide personal information; however, this may limit our ability to offer visa assistance.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. We do not sell, trade, or rent personal data to third parties.

Personal data may be disclosed only where required by law or necessary to protect our legal rights or the safety of others.

Business Transfers

In the event of a merger, restructuring, or transfer of business assets, personal data may be transferred as part of that process, subject to applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page. Continued use of the website after updates indicates acceptance of the revised policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Phone: (+44) 07577446383
Email: contact@visaoffice.online